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Exchange & Refunds

Your order can be cancelled within 24 hours of purchase. There will be cancellation charges i.e. 5% of the paid amount; the rest of the amount will be credited to the original method of payment. Please allow 3-5 working days for the credit to appear in your account.

However, after this time period no refunds are offered and you will be delivered the product you ordered.

To cancel your order please email or whatsapp.


Products cannot be exchanged at our retail locations.
  • Only faulty or incorrectly described products are eligible for exchanges from us.
  • Once sent, jewellery and clutches cannot be returned or refunded.
  • Sale items cannot be exchanged unless we deliver the wrong order.
Please contact customer care by emailing or whatsapp.
Make sure you include your order ID

Once received, the customer care team will get back to you.